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Technical Support for GRS







          Your testing team on the ground will assist in determining GRS technical defects during
          the first week.  If any are detected you will work with your Test Lead to log and call in
          support


                               DEFECT IDENTIFICATION CHECKLIST





           Identify defect or technical issue (login etc.)


           Call 999-999-9999 Global Systems Support

           Identify your issue as GRS


           The service desk will log the issue, assist in the solution and/or escalate
              appropriately

           Technical issues that require vendor intervention will be guided by the Test Lead
              (???) Unsure of this sentence.

          Examples: unable to login, network issue, Chinese language appearing on screen











                              Single Point of Contact

                              As part of our BETA test we will also be using the standard
                              GRS support mechanisms.  All technical issues will be called
                              into support, logged and escalated through the current
                              channels.

                              Be assured that we and the vendor are keeping a close watch
                              on the escalation process and issue remediation





    © 2016 IHG                                                                                           37
                             R  Restricted information intended for IHG colleagues, NOT external vendors
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