Page 42 - PEAK Host Book 2018

RETAIL &

DIRECT CHANNELS

Chris McKenna
Operations Manager | Redondo Beach, CA

Chris has emerged as a thoughtful solutions driver when the field needed support the most – including inven-
tory management concerns, customer escalations, system outages, emergency prep, and fire relief efforts. He
is passionate and tireless in strengthening the Southwest team and always raises his hand to jump in – one of
the many reason why he has such a broad sphere of influence with frontline, HQ, his peers, and our leaders.
He is famous for being a Trusted Expert and for being relentlessly focused on our frontline.

Joe Montano
Retail Store Manager | Daly City, CA

Joe is recognized as a leader that gives his team a platform and empowers them to achieve their goals both
personally and professionally. When you ask Joe to show you his resume, he smiles, and opens his photo
album of 23 smiling faces of former T-Mobile Mobile Experts who had career aspirations to grow and now lead
a team of their own.

Leopold Montgomery II
Mobile Event Expert | The Colony, TX

When you think of what the Un-carrier stands for, Leo comes to mind. Watching Leo support the Mobile Truck
is magical because he has such a huge heart and compassion for our employees and customers. He was even
spotlighted in the Dallas News for Hurricane Harvey relief, where he helped keep impacted families distracted
from the gravity of their situation at home.

Scot Orlowski
Sr Customer Solutions Manager | Pelham, NH

Scott took on leading the Northeast in driving customer experience. His dedication, passion and drive to
ensure everything is perfect for the customer has led to high NPS results. Scott approaches every situation
with a customer-first mindset which has served the him and the business well.

Brian Phillips
Operations Manager | Spartanburg, SC

Brian led the Hurricane Irma relief efforts in the Southeast for both customers and employees. During a time
that was difficult for so many, Brian’s efforts made a significant impact. He spent countless hours ensuring the
Southeast had everything needed to be successful including handling store closures, allocating free phones
for relief, compensation communications, and most importantly Mobile Truck relief.

41