Page 28 - Computer Based Training OUM

WEEK 3

Topic 3: How to Teach Procedures

Readings

Clark R.C. (2008). Developing Technical Training—A Structured
Approach for Developing Classroom and Computer-Based

Instructional Materials. (Third Edition). California: John-Wiley &
Sons.

Study notes

1. What Is a Procedure?

 A procedure is a series of clearly defined steps that
result in achievement of a routine job task

 There are two basic types of procedures: linear and
decision

i. Linear procedures are made up of clearly specified,
observable steps, which are generally undertaken in the
same sequence each time

ii. Decision procedures are made up of two or more linear
procedural sequences. A decision procedure is like a flow

chart
2. Learning Procedures at the Remember and Application

Levels:
 content can be learned at two levels: remember and

application
 However, memorization of steps is generally a waste of

time
 You want the employee to perform the procedure—not

memorize steps. Therefore, quickly move your instruction
to the application level