Page 2 - Waitress Handbook

Shotgun Willie’s Waitress Training Manual

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SHOTGUN WILLIE’S
WAITRESS TRAINING MANUAL

It is our goal at Shotgun Willie’s to create the finest in adult entertainment on the planet. We do this by treating
every person who comes through our doors, calls on our phone, or works with us as a special individual. We
recognize this “spark” of individuality in ourselves as well as in others and communicate this in an honest and
sincere manner.

FIVE STAR SERVICE

At Shotgun Willie’s we strive for professionalism and teamwork. To reach our goal we follow these guidelines.
Keep in mind that not any one point is more important than another; it is the combination that produces Five Star
Service.

ATTITUDE AND APPEARANCE - Attitude and appearance go hand-in-hand. If you look good, you feel good
and if you feel good, you look good. If you act like you’re having fun, those around you will have fun. There is no
room on the set for personal problems. Not only does it affect your performance, it affects those around you. Our
guests come here to see beautiful women. They notice small things like hair and fingernails. We understand that it
is difficult to be “perfect” every day, but we expect you to do the very best you can.

KNOWLEDGE - Know your duties and responsibilities thoroughly. Know procedures and promotions. If there
is something you don’t know or understand, ASK. The worst thing you can say to a guest is, “I don’t know”. I
don’t know suggests you don’t care, it is far better to say, “I’ll find out,” or “I’ll check on that for you.”

SERVICE - We cannot stress the “importance of smiling” enough. One smile will do what a thousand words
cannot. We cater to our guests. We do the extra little things to make them feel special. “Every Guest is Entitled to
the Same Service.”
BUILD A CLIENTELE - A regular clientele will increase your tips. Learn the art of small talk. Learn to be
witty without being catty. Make sure every guest feels welcome and special. We refer to our audience as our
“guest” rather than “customer” – we expect them to be treated as such. Learn the names of the guests and make
sure they know yours. They will ask for you the next time they come in.

APPRECIATION - It is because of our audience that we have a SHOW. Without them, we would have NO
SHOW. This includes the guest who cannot afford a large tip as well as the guest who can. Always thank a guest
for a tip no matter what the amount. Let them know you are glad they are here. When they leave, thank them for
coming and invite them back.

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