Page 17 - newsleter 2 FINAL

KLOECKNER ASSISTANT

THE NEWEST DIGITAL TOOL THAT WILL HELP US IMPROVE OUR ABILITY TO SERVE OUR CUSTOMERS MORE EFFICIENTLY

numbers for the customer to use in their experience by releasing features such
system so this could be an option as well. as personalized dashboards and
abilities to service colleagues accounts
Secondly, we prepare our Account when they are out of the office.
Managers. We usually set up a redirect
rule on the Account Manager’s email
that will reroute a copy of the email Long_Term Roadmap:
to the centralized KA mailbox. This
redirect means that the customer never Q3 & Q4 will be focused on delivering
has to know that Kloeckner Assistant the most impactful effect that this
is being used to speed up their order. project promises: the ability to read a
material description from a customer
Once both our people and system are PDF and match it to the right product FOR ANY QUESTIONS REGARDING
set up, we are ready to extract data from inside of Steel II. KCi has an entire KLOECKNER ASSISTANT, PLEASE CONTACT:
the PDF. When a PDF hits the system, our team dedicated to what we are calling
Account Manager receives a notification ‘Search and Match’ which will leverage KATHRYN HUBER
that an order has been processed. The AI and machine learning to enable KHUBER@KLOECKNERMETALS.COM
Account Manager approves the order and the categorization of products from
all lines are sent to Steel II to be entered historical PDFs. This team will work
as a digital order. We expect this review with the Direct 2.0 and Price Affinity
process to be automated as we continue teams to help create a standardized
to see high accuracy in the tool’s ability product taxonomy that can eventually
to identify the right material and dates.
return automated and/or customer
specific pricing to help us answer our

Short_Term Roadmap: customer quotes as quickly as possible.
We continue to post updates on Yammer
Q1 & Q2 2020 are focused on dealing as we have more information or have
with customer complexity and business new feature releases. We will also keep
rules. We are working on better ways the Commercial Directors and Sales
to deal with National Accounts and Managers updated on our progress
Multi-Branch customers as well as as we get closer to having the tool
dealing with those customers who have ready for transactional customers.
a lot of turnover in their procurement
processes. Also, we are looking at ways to
improve the Kloeckner Account Manager

17