Page 23 - Sales Management

Managing the Sales Cycle 24

4- Determine Client’s Solution

• Suggest the right option for the customers. A sales representative must never
lie to the customers. Say what your product actually offers.
• It is unprofessional to make false commitments. Sit with the customer and help
him with the best solutions. Don’t always think about your own targets and

incentives. Think from the customer’s perspective as well. Don’t prompt him to
buy something which you yourself feel is not right for him.

5- Written Proposal/Document

• Once the customer decides on the product, present a proposal to him with the
proposed rates and other necessary terms and conditions.

6- Negotiation Round

• There should always be room for negotiation in deals. Don’t be too rigid.
Negotiate with an open mind.
• The customers should be aware of even the minutest details. For higher
customer satisfaction, give him the best deal.
• A sales professional should always aim to close the deal as soon as both the
parties accept the terms and conditions.

7- After Sales Service

• Make sure customers are satisfied with your service.
• Find out whether all his demands are fulfilled or not.
• Be in touch with him even after the deal is over.

CarePoint Global +966 55 119 6445 – Sales Mastery and Training Services - 2019