Page 4 - DFS Brochure

DFS Outsourcing, PBO Services

About DFS

A Call Center BPO solutions provider, founded in the Kingdom of Saudi Arabia, and currently operating from
Egypt oce across the Middle East and North Africa (MENA) region. www.dfs-co.com

DFS elds of experience

The ability to use most sophisticated tools and technologies
Working according to specic strategies to achieve best results for the team work
Ensuring the exchange of skills and experiences
Collaborative and collective working to achieve mutual goals of your organization

Services to oer
Call Center services Telephone Marketing
Marketing Campaign Management Technical Support services
Managing incoming and outgoing calls Support e-mail services
Planning for Enterprise resources Chatting support services
Call center services to ve languages to fulll the nature of business

Target
Oering services meet the international criteria
Customizing services to meet clients needs and satisfaction

With DFS, you’ll achieve
Accuracy in performance indicators
Continuous development of your business
Give attention to quality standards which include:
Using Averages Accuracy of predictions Client’s response for the oered product
Service Level Periodic summaries Quarter Reports Outputs
Labour Turnover Sales volume Sta Care
Absence Rate Reports’ Accuracy To quality control

Improving Operations
Building a team committed to high quality tools in order to enhance operations quality
We have a customized unit to take decision and make reports for performance indicator of your employees

Human resources
DFS commit to subject the customer service representatives to a very accurate employment
and training operation in order to achieve top levels of performance
In training, we depended on focusing in achieving the goals of our clients and provide a high quality services.
Dealing skills, etiquette talking, connection manners, conict resolution, making decision and training include
knowing the craft and culture of the institution that they work in

Your goals will achieve

Increasing revenues Providing best marketing styles and thoughts for you
Reducing the cost Improve the eciency of operations
Improving levels of employment stability of you Increasing your production share in the market