Page 5 - DFS Brochure

Your customers satisfaction
Measuring customer satisfaction done by:
Performing polls through multi and various channels in the work
Automatic system to monitor complaints and suggestions

Recruitment
Recruitment management in DFS Company is responsible for testing persons who are the most suitable
for all job that require occupancy with focusing on the level of eciency, educational degree and experience
in the job that require occupancy.

Training Department

It’s responsible for training process and equipping sta to receive customers inquiries, to conrm that
all of our customer service representatives have the same requirements of your product by train them
to understand and learn how to receive calls and information about the product and communication skills, etc.
and measure the training quality of those who passed by the end of the rst month.

Team Work and Partners of Success

We have a team of a highly qualied technicians who are ready to help you in any task that may appear ..
Call us, and we will create for you the best ways and means to fulll your requirements in you business entirely
in an eective manner in terms of cost and professional methods, by consulting expertise to the business sector.

Quotes and Payment Systems

Quotes oered by DFS Company include the following costs:
Customer Service Representative Customer Service Management Program
Customer Service Supervisor Recording Calls System
Management and Planning of Manpower Technical support
Quality Assurance Management Computers and connection devices
Train and Preparation of Customer Service
Preparing daily, weekly, monthly and annual reports about work ow
Weekly report about the performance of customer service representatives
Daily report for total number of incoming calls, missed calls and service level

Payments
We oer a wide range of payment solutions according to our clients need, also we oer all the costs
that identied according to customers requirements and business types.

Finally: We’re looking forward to work with you and we ensure providing best quotes and services that achieve
satisfaction by means of top measures of quality and performance.

Contacts

From KSA From Egypt
Saudi and Gulf Regional Manager Commercial Director

www.dfs-co.com www.dfs-co.com

khalid@dfs-co.com info@dfs-co.com

+966 5911 611 26 +20 100 1005 050