Page 10 - FY18 Advanced Services Strategic Plan

Delivery excellence vision

Deliver what you promise and promise what you deliver

Understand Deploy best Project Focus on Communication
customers Drive customer talent for the Management as consistency of as the
needs & success engagement a competitive quality execution foundation of
priorities advantage engagement

Be accountable Provide client optimized Build and onboard a best Demonstrate PMO Enable consistency in Maintain continuous
and provide POVs recommendations to in class team in an and AMO expertise delivery methodologies, feedback and improvement
to the customer deliver outcomes expeditious manner standards and templates mechanisms
Implement continuous
Detailed understanding of Proposals are well Employ iterative quality and Provide access to deep Ensure program and policy
requirements, outcomes structured, scoped and and proactive compliance controls knowledge management ownership in complete
st
and all critical path items priced, the 1 time demand forecasting and reference cases alignment with customer
Enable highest value awareness and
Predict and influence the Proactively manage Align right people to the delivery team at most responsibilities
customers’ future needs to agreed performance right work at the right time appropriate price point Build connected systems
metrics and
customer sentiment to enable transparency
and efficiency

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