Page 33 - final process book print.hoda

Chapter Three: Define

Scenario 3

Karen is scheduled for her second physical therapy session today. But the weather today is rainy and stormy. Karen has to

drive from Kilkenny to Carlow, she doesn't want to miss the second session. After driving, she arrives at SETU University but

cannot find a parking space. She has to park the car far from the clinic and walk a long distance to the clinic. After the recep-

RESEARCH PROJECT
tionist checks the list, they refer Karen to another student, Karen tells them she did the first session with Mark and Susan. But
the receptionist tells her that they are not in the clinic today and you should have mentioned in the first meeting that you want

to continue the treatment with them, Karen is very surprised because she did not know this process and structure. After going
to the exam room, Karen tells the new students that she couldn't remember exercise #3 and didn't do it. The students have

no idea of the exercises given in the previous session. Karen tells the students that her pain has increased. And the students

are surprised and ask Karen to do the exercises so Karen does the exercises and the students realize that Karen did exercise

#2 wrongly. The students honestly tell Karen that she did the exercises wrong. Karen becomes very frustrated. The students

give her new exercises for the second session and ask her to do the exercises, then use her cell phone to take video of her so
Karen can use them at home as a exercise structure. Karen is very embarrassed that they are filming her exercising and feels

like why should she be in this situation. After leaving the exercise room, Karen books a third session at reception. She has

to drive again in the rain and storm. Her car breaks down in the middle of the road. And Karen thinks to herself that she will

never attend in third session and abandon this treatment.

Findings: Positive Points Negative Points

Friendly attitude Weather conditions have a great impact
on the treatment process and sometimes
The treatment provider’s attempt to use disrupt it.
the patient’s mobile phone to record exer-
cises Lack of treatment provider information

Sometimes the treatment provider is una-
ware of patient’s previous information

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