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SECOND
TO NONE
MORE THAN JUST A SERVICE NETWORK.
for Biomedex and has been an integral Ian is one of the only people for the next 20 years, “although some
part of building the #1 service network outside of Germany that is qualified to hospitals right now are looking at low
within the country. 35 service companies teach and train on the Melag systems. temperature sterilizing and with the
in Australia and 7 service companies in These days, 30% of his time is spent introduction of washer disinfectors,
New Zealand. This gives Melag service training others and developing/growing but they are still a long way from
full coverage across both countries. the network across Australia and New being mainstream”.
Ian joined Biomedex in 2010, Zealand. According to Ian “the Melag The one thing that Ian is most
prior to that he worked for another quality has remained the same over the proud of is not just the network that
company, High Technology. “When I he has built or the service quality that
joined High Technology 15 years ago, What has changed is the he maintains, it is “the rapport with the
I met the team from Germany. They service companies across Australia
were out for a dental show and we technology involved in and New Zealand. We are more than
formed a strong relationship. They just a service company, dealing with
invited me to Germany to do some the control systems. the importer, we are a family. We all
an Hopkins is passionate about words, “I just loved the industry from training in 2003.” talk to each other, we all support
his work. Originally a electrical that point and just stayed in it”. Over the years he developed a past 15 years. What has improved is each other, and we share knowledge,
Ifitter mechanic by trade, he The reason for this is that the greater relationship with the Melag the technology and the performance of loyalty and support. This alone has
started in the industry 44 years ago. industry has always changed. “Even team and is now fully endorsed by the product is far greater”. created this opportunity for us to be
“When I started, I had the idea though steam is steam. You boil them to service their products and “Melag’s double jacket generator number 1.”
it would be a job for a couple of water and it turns to steam, you can’t train others to the same level of creates greater steam quality, even For further information please
years and I would gain a bit more change that. What has changed is service and standard. Even when heating of the unit, with very fast cycle contact our customer service team.
experience after I finished my the technology involved in the control Melag changed distributors in July times and faster drying times”. sales@biomedex.com.au
apprenticeship”. Obviously that idea systems that has kept me engaged”. 2010, to Biomedex it had no bearing Ian believes that there will be little 1800 672 675
was short lived, as he says in his own Ian is the Technical Manager (Melag) on his standing with the company. change to the steam steriliser market www.biomedex.com.au
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