Page 18 - IMPRESSION V1 I4

PATIENT EXPERIENCE

Stories From the Heart

"The tech's we're great. They made me "My technician (Michael Dennis ) was
comfortably and not scared of the MRI very helpful and understanding. He likes
machine of being closed in. Great his job and it shows when he is assisting

Tech's." the patient. The nurse was very kind and
helpful too."

"The staff did a great job in my care

especially, Colleen and Chelsea in the "Shashana at the front desk is awesome.
Ct area." Every time I’m there she is always

pleasant, kind and warm. She is very
welcoming, and calming. She totally
"Erin was very professional and did an excellent job! Thank gives true meaning to the term
"Erin was very professional and did an
you!"
excellent job! Thank you!" "Customer service is #1". She does that
with every person coming to that front
desk, whether it be for an appointment
"The nursing (Gina and Patti) were or someone just needing some
"Erin was very professional and did an excellent job! Thank
fantastic as well as the technologist. I information. She deserves the top
you!"
would definitely come back again. " award. "

"All of the staff was absolutely amazing and friendly. I'm an ED nurse myself and was so
pleased with how friendly, kind, informative, kind, and patient everybody was. I mean
absolutely everybody I had contact with during that whole day. "

"The receptionist asked if everyone was ok and if we wanted water while we wait. I

thought that was very welcoming and comforting. I am not sure if that's the routine, but,
she was very nice. Kudos to her.”

"The people I interacted with, from the time of my arrival to completion of the MRI, were
very professional, helpful thoughtful and concerned about me, as a person. "

"Everyone at each reception area from the guards at the front door all the way to the end of
my visit were extremely courteous and nice and friendly I really enjoyed talking to them all "