Page 38 - ACCESS BANK ANNUAL REPORTS_eBook

BUSINESS REVIEW

TRANSACTION

SERVICES, SETTLEMENT

BANKING AND IT

Sustainability is now at the heart of many trans-

actional banking services, with the move to
card, mobile and online transactions all re-

ducing the requirement for cash. efficient

24-hour ATM access also reduces the

need to carry money, while working with
NGOs has greatly increased the avail-

ability of Mobile Money. In all of these

areas, the Bank has made impressive
strides in innovating for a sustain-

able and inclusive tomorrow and

has the awards to prove it.

In 2017, Access Bank continued to offer a
wide range of transactional banking services,
including cash management, international trade
services, card and web transaction settlements,
mobile and online banking services.
The Bank consistently delivered on its promise of
Speed, Service and Security through innovative and se-
cure transaction platforms, a demonstration that excep-
tional service delivery is indeed an everyday reality for us in
Access Bank.

A major focus for 2017 was to consolidate on the gains of 2016
by further enhancing our entire network and existing payments plat-
forms by implementing features that address market needs while fully
exploiting emerging opportunities.

During the year, we commenced operations in 10 new business offices
within Nigeria to enhance our capacity to provide world-class services. We
additionally launched our 21st century branch design to further improve the
customer experience and provide access to 24-hour self service facilities.

Through the various creative initiatives implemented, there was a significant in-
crease in the adoption and usage of our payment platforms. The Bank achieved 133%

38 Access BAnk Plc
Annual Report & Accounts 2017