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This, we have achieved by supporting vibrant and success-  ing gap in providing innovative solutions towards averting
               ful communities in every market we operate in reducing   at least 1 million malaria cases and deaths by 2020. Our
               corruption, promoting and protecting human rights and   Employee volunteers remained committed to building the
               ensuring a healthy and rewarding working environment for   communities we serve by implementing strategic commu-
               our  employees.  By  facilitating  and  financing  sustainable   nity development initiatives that address key issues in the
               economic growth, we are leading the way in financial inclu-  areas of Sports, Arts, Health, Education, Environment and
               sion and education, helping develop enterprises and being   Social Welfare.
               at the forefront of sustainability regulation and thought
               leadership. We continue to increase the efficiency of our   Our investment in health also enabled us address key health
               operations, by minimizing energy and resource consump-  issues including: HIV/AIDS, Cancer, Sickle Cell amongst oth-
               tion and mitigating any impacts on our environment. This   ers. We were also able to improve our environmental foot-
               has helped position us as the leading financial institution in   prints through the implementation of more environmen-
               sustainability across the nation and in the continent.  tal-focused initiatives including the expansion of our waste
                                                              recycling initiative, the review of our early shut-down policy
               As we draw closer to marking a decade of our sustainabil-  and the use of alternative energy in more of our buildings.
               ity journey, we remain committed to setting standards for   We also took advantage of our local and international part-
               sustainable business practices whilst adopting innovative   nerships such as – the UNEPFI, CAMA, UNGC etc., to par-
               solutions to build a future that is desirable, as we become   take in thought leadership initiatives, joining global leaders
               the World’s Most Respected African Bank.       and leading organisations in shaping the cause for achiev-
                                                              ing the global sustainable development goals.
                                                              These efforts in different permutations yielded immense
               OUR JOURNEY TO SUSTAINABILITY                  global and local recognition for the Bank – receiving over
                                                              14 awards on sustainability in 2017 – emerging as the first
               Over the years, Access Bank has evolved into a leader in
               sustainability and we are clearly a bank of best practice, hav-  African institution to win the Karlsruhe Sustainable Finance
               ing created a robust and sustainable business, which our   Awards for Outstanding Business Sustainability twice suc-
               employees take pride in and our communities can trust. In   cessively, becoming a 7-time winner of the World Finance
               2008, we established the Sustainability function whilst fully   award and becoming the pioneer winner of the first-ever
               adopting Employee Volunteering Bank wide. This ushered   Sustainability awards of the Central Bank of Nigeria, winning
               the Bank into a longstanding commitment to driving im-  all categories. These awards and recognitions reaffirm the
               pactful sustainable development in communities. In 2010,   effectiveness of the Bank’s sustainability strategy in driving
               we embedded sustainability into our Corporate Philosophy,   the sustainable development of the industry, nation and
               ensuring sustainability considerations in all aspects of our   the world at large.
               business activities and operations.
               Driving innovative technology, we emerged as the first fi-  STAKEHOLDER ENGAGEMENTS
               nancial institution in Nigeria to deploy a customized Sus-
               tainable Finance toolkit, providing technical assistance to   In order to ensure that our sustainability policies and strat-
               our clients in screening projects to identify potential E&S   egies address key issues that are material to our stake-
               risks. By 2012, we initiated the process, and partnered with   holders,  we  ensure  that  our  stakeholders  are  effectively
               relevant stakeholders in the banking industry to develop the   engaged  in  order  to  identify  and  understand  the  issues
               Nigerian Sustainable Banking Principles (NSBP) – a set of 9   that are material to them. Our priority stakeholders are our
               principles that provide guidance for the entire industry to-  employees, customers, investors, regulators and commu-
               wards driving sustainable development in the industry. Fur-  nities. In engaging, we communicate the Bank’s strategies
               thermore, we developed the NSBP portal within the Bank   and policies through different channels. We communicate
               – an innovative tool that enables the Bank to track, monitor   these policies and strategies to our customers through dai-
               and manage data on its CO2 emissions more effectively.   ly interactions at our branch offices, on our website, through
               These initiatives have enabled us achieve significant prog-  customer surveys, events, meetings and business forums,
               ress in our sustainability journey, empowering us to stand   periodic publications like the customers digest and other
               out as leaders in sustainability within the banking industry.   publications, social media, discussions and focus groups.
               In 2017, we continued to respond to the material issues   We also communicate these policies and strategies to our
               raised by our valuable stakeholders, which guided our stra-  shareholders through our annual reports and  accounts,
               tegic goals and objectives for the year, by developing and   public announcement of quarterly results, Annual General
               implementing  innovative interventions  and  initiatives that   Meetings (AGMs), shareholder association meetings and
               effectively  addressed  key  social,  environmental  and  eco-  non-deal roadshows. We communicate our sustainability
               nomic issues within our communities and beyond. Our   policies and strategies to our suppliers through e-mails and
               Malaria-to-Zero initiative continued to address the fund-  letters, forums, events and exhibitions, visits to their busi-
                                                              ness sites etc. To our communities, we communicate our


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