Page 12 - India's 10 Best Tour Arranging Companies For 2019
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homas Cook (India) Ltd.         that all critical human interface
             (TCIL) is the leading           and expertise of its trained travel
        Tintegrated travel and travel        counsellors.
        related financial services company                                        “
        in the country offering a broad      Today, over 30% of its overall
        spectrum of services that include    holiday package business is              Thomas Cook
        Foreign Exchange, Corporate          being contributed by its online
        Travel, MICE, Leisure Travel,        channels. Further, its technology        launched
        Insurance, Visa & Passport services  assisted outlets operate via tablets
        and E-Business. The company set      and customers are empowered              a unique
        up its first office in India in 1881.  with mobile apps that enable
        As one of the largest travel service   transactions across the Thomas         technology
                                             Cook and SOTC range of products
        provider networks headquartered      and services, including domestic         platform called
        in the Asia-Pacific region, The      and international holidays, flights,
        Thomas Cook India Group spans        hotels, insurance and foreign            Voyager – to
        25 countries across 5 continents, a   exchange. Innovation with a focus
        team of over 8226 and a combined     on technology has always been one        equip its front
        revenue in excess of Rs. 11,411.6    of its key drivers.
        Cr. (over $ 1.75 Bn).                                                         line sales teams

        Through its click & brick model      Its hybrid technology assisted           build and book
        it provides customers with a         outlets offer a 3 pronged consumer
        range of travel-related products     benefit in terms of door-step            customised
        and services, including holidays,    access to a range of holidays and
        corporate travel, foreign exchange,   travel related products-services        holidays that
        MICE, visas and insurance,           (like foreign exchange, visas,
        combining its online portal          insurance), the reassurance and          are bookable
        thomascook.in, mobile apps, in-      comfort of a human interface via         on the go
        store technology such as tablet      Thomas Cook’s travel experts
        devices & VR, contact centres,       and smart technology, ensuring real
        with its extensive network of        time access to available inventory
        over 550 outlets pan India and       coupled with online bookings;                         “
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