Page 15 - India's 10 Best Tour Arranging Companies For 2019
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Cook India Group has been browse online for best tour options and research. It works towards
focussed on holidays-tours and the and prices and then call our providing the next level of
end-to-end experience and this has contact centres to ensure clarity customer experience and services
played a key role in our success before proceeding to our brick and through ventures including a
story. mortar stores to finalize the deal. dedicated arm to cater to end to
Technology has revolutionized end wedding service requirements
In addition, the industry in India the way we travel today, and and its ‘Simply Series’ ensuring
is highly fragmented and one millennials are cashing on this to a convenient hassle-free trip.
that is highly unregulated with make their own bespoke travel The focus however does not stop
large players, proprietorship plans, experiences. Our delivery with quality packages only but
agents, OTAs, entrepreneurs and of a seamless omni-channel goes beyond to focus on service
local “mom and pop” operations. experience has hence proven to be quality and customer care as key
Consolidation is also playing a key a valuable strategy in the face of components.
role in shaping the industry. India’s rapidly evolving and tech-
While technology has been a savvy consumers. Through strategic investments
in technology and innovative
disruptor of sorts, at the Thomas In addition to its over 550 outlets products, Thomas Cook always
Cook India Group, we have been including presence at airports, takes an extra step in making
able to drive significant benefits malls and corporate houses, the the consumer experience more
to both external and internal Thomas Cook India Group’s enriching. Its innovation Voyager,
customers via our sustained channel network in India includes addresses the needs of personalized
investments and delivery in over 400 franchise partners and holiday makers by empowering its
technology and innovation. preferred sales agents offering front line team to build, price and
Taking an Extra Step a gamut of services including book personalized packages on a
single platform thereby condensing
holidays, foreign exchange, travel
Thomas Cook India provides a insurance and visa services all the traditional turnaround time of
28-36 hours to merely 15-20 mins.
under one roof.
seamless customer experience
with its range of product-service Its quest for providing an Thomas Cook India’s unique
offerings and extensive network unmatched consumer experience Holiday Savings Account enables
access pan India as well as its does not stop here. As if gazing Indian’s to save and earn while
significant global footprint across 5 through the crystal ball, Thomas planning an inflation free holiday
continents. Cook looks into the future of of their choice. Attractive interest
Today’s digital native seeks to travel through consumer surveys rates and a top up from the
