Page 31 - FG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Facilitator Guide

• Welcome
Day One • Meet The Joint

• Introduction to Wellness Coordinator Role

Shadow the W.C. (Welcome and Build Rapport, Patient Intake)

(2 hours)
Facilitator Led

Instructions
Facilitator
Notes Observe the W C as they interact with patients During this time, focus on the first
three steps in the sales process Record your observations in the section below

Ask: “What are some of Questions Answers
your take-aways from
the observation? Was
anything confusing?”
How did the W C greet
(Help the participant (Participant notes)
with questions but don’t patients?
overwhelm with too
much information If
there is a topic they will
learn more about later, How did the W C
let them know Keep the build rapport with the (Participant notes)
answer short ) patient?
IMPORTANT NOTE:
During this time, the What questions did the
participant observes
all steps in the sales W C ask when new (Participant notes)
process, yet the patients arrived for an
facilitator led discussion adjustment?
should be focused on
the first three steps:
Welcome & Build What are some best
Rapport, Patient Intake, practices when new (Participant notes)
& Patient Flow. patients arrive?

© 2019 The Joint Corp. All Rights Reserved. 31 Published on: 05/31/2019