Page 32 - FG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Facilitator Guide

• Welcome
Day One • Meet The Joint

• Introduction to Wellness Coordinator Role

Shadow the W.C. (Welcome and Build Rapport, Patient Intake)

(2 hours) (con’t)
Facilitator Led

Questions Answers

Intro: Be sure to tell the new patient your name and ask theirs.
Refer to the patient by his/her name throughout the length of his/her visit.

Two Questions:

1 Have you been involved in any recent car accidents or work related
injuries(workers’ compensation)? If answer is yes to either, please provide
Discuss the patient
intake form with the the new patient with information for referral out.
facilitator 2 Are you Medicare Eligible (age 65+ or on disability) for any reason? If the
new patient is Medicare eligible (or has Medicare), please wait for a doctor
What dialogue is used
in each section when to become available and have him/her consult with the new patient. It is
explaining the form to at the discretion of the doctor whether the patient will be able to be seen
the patient? or not. If the patient is accepted, please have him/her fill out the forms for
Medicare eligible patients otherwise known as ABN. Remember, a patient
cannot be charged more than $29/adjustment. Paperwork & ID: Provide
brief description of The Joint (no appointments, no insurance, open 7 days
a week, etc.,) Present the paperwork to the patient in exchange for their
ID. Show the patient the adjustment area, point out the location of the
bathroom and water cooler.

© 2019 The Joint Corp. All Rights Reserved. 32 Published on: 05/31/2019