Page 48 - FG - New Franchisee - Clinic Operations - 2019
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New Franchisee Clinic Operations
Facilitator Guide
Day Two • Wellness Coordinator Role
Case Studies (1 hour)
Case Study
Instructions
Facilitator
Notes Use the space below to take notes as your facilitator discusses handling patient forms
Patient Case Study #1
DO: Review the answers Scenario: A patient comes into the clinic, uses their key tag and heads to the
to each question in the treatment bay for their adjustment After their adjustment, the patient comes to the
case study of how you front desk and tells you they would like to cancel their membership because they are
would handle the case feeling great now and won’t need to use it anymore
studies Suggested
answers are also
included Questions Answers
(Tell the patient that you’re glad that they are feeling
What steps would you great. Explain that this is the best outcome of
take with this patient? consistent wellness care at The Joint. Ask if there is
any other reason for canceling.)
© 2019 The Joint Corp. All Rights Reserved. 48 Published on: 05/31/2019
