Page 49 - FG - New Franchisee - Clinic Operations - 2019
P. 49
New Franchisee Clinic Operations
Facilitator Guide
Day Two • Wellness Coordinator Role
Case Studies (1 hour) (con’t)
Case Study
Facilitator Questions Answers
Notes
DO: Review the answers (Offer the Flex Plan to the patient. - Explain to the
to each question in the patient that chiropractic care is like going to the
case study of how you gym, and does require maintenance. Offer the
would handle the case What product should packages or the Flex Plan.
studies Suggested be offered to a patient Say: “(Patient), I understand you want to change
answers are also wanting to cancel your plan because (restate patient reason). We have
included (depending on reason)? a good option for patients who want more flexibility.
It has a discounted membership for savings and a
pay as you go set up so you ll only pay for what you
use. Lets get you switched to that option today.”)
If the patient wants
to cancel, how do (Provide the patient with a cancellation form and
you complete those proceed to cancel their membership.)
actions?
© 2019 The Joint Corp. All Rights Reserved. 49 Published on: 05/31/2019
