Page 53 - FG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Facilitator Guide

Day Two • Wellness Coordinator Role

Case Studies (1 hour) (con’t)

Case Study

Patient Case Study #4
Facilitator Scenario: A patient walks in that is new to The Joint In asking your fact-finding
Notes
questions you discover that they are Medicare eligible

DO: Review the answers
to each question in the Questions Answers
case study of how you
would handle the case
studies Suggested What dialogue would (“OK, (Patient’s name), since your are Medicare
answers are also you have with the eligible, I am going to notify the Doctor, please have
included patient and why? a seat, he/she will be with you soon for a consult.”)

(If the new patient is Medicare eligible (or has
What steps does the Medicare), please wait for a doctor to become
D C take with this available and have him/her consult with the new
patient? patient. It is at the discretion of the doctor whether
the patient will be able to be seen or not.)

If the D C is going to (If the patient is accepted, please have him/her
treat the patient, what fill out the forms for Medicare eligible patients
actions need to be otherwise known as ABN. Remember, a patient
taken to process the cannot be charged more than $29/adjustment.)
MEP?

© 2019 The Joint Corp. All Rights Reserved. 53 Published on: 05/31/2019