Page 57 - FG - New Franchisee - Clinic Operations - 2019
P. 57
New Franchisee Clinic Operations
Facilitator Guide
Day Two Objectives Recap
ATLAS Objectives
☐ ☐ Understand patient status
DO: Review the objectives from
☐ ☐ Explain how to process payments and refunds
the day Ask if the participant has
☐ ☐ Demonstrate how to process past due automatic recurring any questions and take note of Note Facilitator
billing anything they would like to cover
☐ ☐ Demonstrate how to process membership freeze requests more in depth if time permits
☐ ☐ Demonstrate how to process membership cancellation
requests
☐ ☐ Demonstrate how to process membership renewals
☐ ☐ Interpret real time metrics and clinic snapshot statistics
Patient Question Objectives
☐ ☐ Understand how to answer common patient questions
Metrics and Blue Book
☐ ☐ Explain how to use the Blue Book
© 2019 The Joint Corp. All Rights Reserved. 57 Published on: 05/31/2019
