Page 52 - FG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Facilitator Guide

Day Two • Wellness Coordinator Role

Case Studies (1 hour) (con’t)

Case Study

Patient Case Study #3
Facilitator Scenario: A potential patient, new to The Joint, walks in and appears to be in pain
Notes
You find out that they were recently in a car accident and a friend recommended The
Joint to receive great care
DO: Review the answers
to each question in the
case study of how you Questions Answers
would handle the case
studies Suggested (“Sorry to hear about your accident. We definitely
answers are also would like to see you feel better. Though, since you
included have recently been in a car accident, here is an
What dialogue would appropriate provider. The Joint provides a service
you have with the to patients with routine and maintenance care.
patient and why?
This healthcare provider does see patients after a
serious car accident. Give them a try. We hope you
feel better soon.”)

What are your next
steps with this patient (Refer the patient out.)
given the information?

(The patient may ask to speak to the Doctor further.
What is the D C ’s role If this is the case, the Doctor may talk to the patient,
with this individual? but ultimately, the patient will be referred to an
appropriate provider.)

© 2019 The Joint Corp. All Rights Reserved. 52 Published on: 05/31/2019