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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: Wooster Tiger Team

CATEGORY: DOING WHAT IT TAKES

NOMINATOR: John Hooker
SPONSOR: 4657,7239,4710,8382

LEADER: 3038

PROFILE:
Describe the situation or event related to the individual's or team's performance.
As the fulfillment challenges stretched into the summer, it became apparent that
cross functional effort was needed to identify constraints within our shipping
operations and resolve them. The idea of a "tiger team" - which is defined as a
team of experts brought together to solve a specific problem - was brought forward.
Brian Carr took leadership, and a cross functional team including Finance, Shipping,
OPEX, and IT resources was formed. The team largely volunteered to do this
(doing what it takes) and came together in a very organic, collaborative manner.
Many, many of the competencies in the GOJO competency domains were applied,
but the one that stood out most was "Doing What it Takes".

A specific issue that was addressed by this team was inventory accuracy in Building
66 at Wooster. This building had not been intended to store fast moving product
required for fulfillment. But, as the ASRS was not yet being fully utilized, this
building was pressed into service. This building was set up to store slow moving
and obsolete materials, so it soon became a bottleneck, and the high velocity of
transactions caused inventory accuracy and processing issues. So, the tiger team
jumped in and through a sprint quickly converted the building to be "warehouse
managed" within SAP, including physically re-organizing and re-labeling the building
and conducting a full physical inventory to ensure accuracy. It was a truly
collaborative effort where IT, Warehouse, Finance, and OPEX team members
physically worked side by side to make this happen. Once complete, the team re-
trained warehouse associates at Wooster. This complete transition took less than 2
weeks to complete and immediately removed this issue as a bottleneck.

Describe in detail the individual's or team's notable behaviors.
The team identified a problem and jumped in without hesitation. The team
collaborated openly, communicated up, down, and across in the organization, and
made decisions very quickly. The team also worked physically on the floor together
with no regard to position or title - it was an all hands in effort to solve an issue
quickly so that we could service our customer. Agendas, egos, organizational
barriers, etc. were removed so that a common goal could be achieved.

What were the results of the individual’s or team’s behaviors?
In September of this year as the business was working to recover from fulfillment
challenge issues, the Finance and IT teams learned of multiple process and
transactional issues that were impacting shipping output at Wooster. A cross

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