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Nomination Recognition 2017

Report by Cross Functional Team

CATEGORY: CROSS FUNCTIONAL TEAM AWARD

PROJECT: Process Research

CATEGORY: CUSTOMER FOCUS

NOMINATOR: Amanda Copeland
SPONSOR:

LEADER:

PROFILE:
Describe the situation or event related to the individual's or team's performance.
There were many projects this year that Joe and Dennis exhibited the Customer
Focus competency. Two examples are described as follows:
-PURELL Solution, an initiative that continued from 2016, required an extreme
amount of prioritization, communication, and filling samples. Joe and Dennis
touched every single product that was launched, including multiple additional
products configurations that were not included in the initial project plan
-Healthy Places Acme and Estee Lauder samples were challenging releases.
Though it was outside Pilot Plant's responsibility, Joe and Dennis recognized the
importance to the Healthy Places business and worked toward a successful release
of product. A new process needed to be created to allow for release of samples
that were not manufactured at Pilot Plant, requiring collaboration with Product
Management and Quality Assurance.
Describe in detail the individual's or team's notable behaviors.

What sets Process Research apart from others is their equal recognition of and
commitment to both internal and external customers. I have not encountered
another group that shows as much proactive communication and dedication to
meeting or exceeding others expectations. Very often when they receive requests
from internal customers, they are waiting on components (labels, bottles, pumps,
etc) or information from them to complete the request. It is most notable that
instead of continuing to wait, Joe and Dennis proactively reach out, offer assistance,
and try to expedite for their customers, going above and beyond what is expected of
them. Feedback from customers is "great at keeping me informed [...] prompting
me for things I need to do to keep on track" and "deliverables are spot on with what
is committed."

What were the results of the individual’s or team’s behaviors?
Projects were kept on time and product was delivered with the utmost quality
because of the intense customer focus Process Research have. Several key
initiatives, especially those related to PURELL Solution and Healthy Places, could
not have been achieved without Process Research staying focused and dedicated
to their customers. Joe and Dennis exemplify leadership and commitment to GOJO
goals and customers.

NOMINEE DEPARTMENT

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