Page 26 - Employee Handbook Acknowledgment

• Change of address or telephone number
• Change in marital status
• Change in your number of dependents
• Change in your beneficiary for benefit programs
• Change in the benefit eligibility status of a dependent that is age 19 or over
• Change in emergency contact information

You are reminded that any changes to benefits plans must be made within 31 days
of the date of a qualifying event.

9. PROBLEM SOLVING PROCEDURES
The success of GOJO is based on trust, teamwork and mutual understanding. We
are accountable for our own actions and we are accountable to each other.
However, in any organization, misunderstandings, irritations, and problems occur
from time to time. It is important to address and deal with problems or issues as
soon as they occur before they become major problems. If you have a problem or
complaint, this is the procedure you must follow:

Step 1 - Your Immediate Supervisor
Your first step is to discuss the matter in a frank manner with your supervisor. Don't
wait. Your supervisor is responsible for seeing that you receive fair treatment and is
generally in a position to deal with your problem in the easiest and most effective
manner.

Step 2 - Your Process Leader or Unit Manager
If you are not satisfied with the response you receive from your supervisor, put your
problem in writing and request a meeting with your Process Leader. Your Process
Leader will meet with you; the purpose of the meeting is to ensure that your problem
has been properly discussed and fairly considered.

Step 3 - Human Resources
If you are still not satisfied, contact the designated Human Resource team member
for your work location who will review your problem with you. As in Step 2, the
purpose of the meeting is to ensure that your problem has been properly discussed
and fairly considered. The HROD member may assist by communicating directly
with your supervisor and Process Leader individually, or may arrange a meeting for
all parties to discuss the problem in person.

Step 4 – President
If your problems are not solved to your satisfaction in Steps 1 through 3 above, you
may request a personal meeting with the President.
Communications
P a g e | 21
While this procedure does not guarantee that you will agree with the final decision, it
does provide a fair and unbiased review of your concern.

10. GOJO TELEPHONES AND PERSONAL ELECTRONIC DEVICES
1. GOJO issued phones
You may not order outside provider services to customize your GOJO
provided work phone. You should be aware not to receive or make
excessive personal phone calls during working hours. If there is any question
of propriety, the employee must discuss the circumstances with his/her
supervisor in order to agree on appropriate guidelines.

GOJO Industries Employee Handbook
©2002-2018 GOJO Industries, Inc. All Rights Reserved.