Page 44 - IHG Global Etiquette_Compendium_S7_flipbook
P. 44
GLOBAL ETIQUETTE COMPENDIUM
A CHECK LIST FOR FEEDBACK
WHEN HOW
It is important that as soon as you deliver your Observe them as naturally as possible. This is not
briefings you actively look for opportunities to an audit
recognise and coach
Try not to take notes in front of colleagues
In particular focus on the first 10 days after the Where possible trying to be doing something at
briefing. The sooner you do this, the more it the same time rather than merely standing and
embeds the behaviour
watching
Always put a guest’s needs first
WHO
Draw up a list of your different team members
WHAT
Make sure you have their shift times
You should be looking out for how your
Plan to be able to observe them at least once over colleagues are bringing the behaviour to life
the next 10 days
Look at what they are doing well
Look at what they might improve
Think about one positive thing you will feedback
to them
Think about one thing that will help them be
better
Back to page 5: Overview of Resources 44
