Page 45 - IHG Global Etiquette_Compendium_S7_flipbook

GLOBAL ETIQUETTE COMPENDIUM

SAMPLE FEEDBACK TEMPLATE

You will be given a range of templates in soft copy.
There is one template per behaviour using the
feedback framework above. Please print out a copy
each time you observe a colleague. But take notes
discreetly. Your colleague should not be put off by your
note-taking.

Hyperlinks within the eBook for easy download of
each template.

Feedback Framework for Strive For Perfection

Name of colleague: How this colleague How this colleague How this colleague
demonstrates “STRIVE for demonstrates “STRIVE for demonstrates “STRIVE for
PERFECTION” in the way PERFECTION” in the way PERFECTION” in the way
they speak they act they look
Things to look Were they clear in how they Did they remember all the How would you rate their
out for spoke – e.g. pace, pitch etc? Did small details as part of any grooming? What about posture
they use a guest’s name and did particular task? Was there any and movement?
they use it accurately? Did they evidence of them ensuring their How confi dent did they look in
pronounce the name of items environment is immaculately their interactions?
(e.g. F&B) accurately? clean e.g. cleaning up small
amounts of dirt etc? Were they
able to incorporate any story-
telling into their interactions?
What did they
do well?
(Specifi c examples)
What positive
impact did it have
on the guest?
What could they
improve?
(Only if necessary)
(Specifi c examples)
What negative
impact did it have
on the guest?
What would you
like them to
CONTINUE doing?
What would you like
them to CHANGE
(If anything)
What is the most positive piece of overall feedback you can give
this colleague with regards to STRIVE for PERFECTION?
What is the one piece of constructive feedback you can give
this colleague with regards to STRIVE for PERFECTION that
will help them the most?

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