Page 19 - UNAM Strategic Plan (REVIEWED) 2019-2024

5.1.1 Stakeholders Need Analysis

UNAM exists to respond to the needs of stakeholders. It is, therefore, cardinal that we

remain relevant and responsive to their needs. All interested parties (stakeholders)
and what they require from the University, are identified. The stakeholders are

identified in Figure 2, while customers are identified and categorised in Figure 3. The
list of services and products required from the University is also identified. Figure 4 lists

and categorises all stakeholders, including their needs and wants.

Figure 2: Stakeholders

Stakeholders: Anyone who has an interest in the outputs and outcomes of the
institution

Stakeholders identified

• Students, Employees, Community etc.

• Parent Ministries of Education and Higher Education, NCHE, NQA etc.
• Faculty-related sectors (Health sciences, Clinical teaching facilities, Engineering

Council, law societies, etc.)
• Partners (bilateral and multinational)

• Regional and International Bodies (SADC, UN, etc.)

18