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■ Answered multi-line phones with professionalism, efficiency, and speed.
■ Provided highly developed customer service while interacting in person, over the phone, and via e-mail with clients.
■ Maintained proprietary business records and confidential patient records responsibly and according to HIPAA laws.
■ Generated content for the website, including press releases and blogs, in conjunction with the company Facebook and
Twitter feeds.
■ Processed patient insurance benefits quickly and accurately.
■ Maintained the cleanliness and organization of the office and performed miscellaneous clerical tasks.

San Francisco State University | Student Center Governing Board – San Francisco, CA
July 2012-January 2013
Representative-At-Large, Human Resources Co-Chair
■ Formulated and recommended amendments to the Constitution Bylaws, Policy Manual, and Governing Operation
Procedures Manual that were necessary to fulfill the policies and purposes of the Association.
■ Conducted evaluations of the Association policies as to their consonance with and achievement in meeting the interests and
needs of the University community.

■ Reviewed, reported, and updated Human Resources matters brought to the committee by Student Center management.
■ Coordinated special events for increasing awareness of the Student Center and its programs

Disabled Programs and Resource Center at San Francisco State University – San Francisco, CA
May 2009-October 2012
Student Assistant to Dr. Billie Lou Sands
■ Researched topics relevant to Family and Consumer Sciences.
■ Assisted in writing and editing lectures for undergraduate classes.
■ Graded undergraduate papers, projects, assignments and exams to ensure that they met content criteria and grammar
standards.
■ Critiqued graduate level research proposals prior to their submission to the University’s IRB.
■ Maintained grade books, attendance, and associated records.
■ Scheduled meeting times and appointments for academic and scholarship committees.