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procedure being implemented, host meetings or training sessions with those
stakeholders.

5. Please describe your experience with electronic filing systems as it pertains to
this position.

I have experience managing shared folders, multiple files and systems and helping
people get familiar with them, organizing them in an easy to define manner.
Having a spreadsheet that allows people to know what documents to find stuff in.

6. Please describe your experience in evaluating technology and operational
procedure utilized in an administrative department and your approach to
implementing change, if needed.

One of the processes that I implemented a change in my current role is how we
managed expenses. I helped bring on an expense platform, and so that things were
not within policy would be ready for review. tHere was one resource where
employees were allowed to book travel - we were able to keep track of who was
required to travel the most, having a better tracking system internally so we were
able to run those reports, we had a one stop shop for employees to book travel, as
well as manage and track expenses.

7. Please describe the roles in which you have had a relationship with a board of
directors, and what your role was in those examples. Can you provide an
example of when you have had to research a regulatory item and present your
findings to the Board?

Here at Social Interest Solutions I was the main point of contact for all of the
board meetings - interfacing with board members on their schedules, managing
the logistics, like location, if there were overnight stays - ensure that there were a
block of hotel rooms. Following up with the Board members on the meeting notes,
meeting flow and overall their thoughts on the their content and if they were
satisfied with the agenda items. Has not researched regulatory items.

Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as
partner organizations and individuals in the community. How do you evaluate
whether your department is providing a good level of customer service? What do
you feel are some of the challenges to achieving a high level of customer service?

I have regularly scheduled meetings with all of those stakeholders to get feedback
from them. I have found that is the best way - really taking all of their feedback.
Even if they don't have suggestions for improvement taking it and ensuring we are
meeting the level of service they should be. If I am relying on my team members to
provide that service it is adjusting my communication style based on the person I
am speaking with.