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201 Calle Galisteo, Santa Fe New Mexico 87508
• • •

worked hard to build the trust and conÞdence of elected ofÞcials who play such
an important role in the utilityÕs success.

Your Need: Exceptional Customer Service Orientation

My QualiÞcation: My approach to providing high customer service begins by asking a series key
diagnostic questions. For example, one key question: ÒWhat is high performance
for us,Ó leads us to deÞne superior products , focus on outstanding customer
ÒvalueÓ (e.g., satisfaction, responsiveness, courtesy, competence, problem-
solving ability, etc.), and establish sound Þnancial performance standards. A full
explanation of how I would leverage the organizationÕs resources towards
exceptional customer services requires a more thorough development of ideas
than can be included herein. I look forward to discussing these ideas with you in
further detail.

I have a demonstrated history of enthusiastic and innovative leadership building successful teams
through strong communication and interpersonal skills. My leadership and management style strives to
tap the creative potential of the organization to achieve measurable results through collaboration and
teamwork.

Enclosed please Þnd my application and resume. I welcome the opportunity to discuss with you
further my qualiÞcations for the Director of Public Utilities. I can be reached at (602) 885-5135 or at
rmulvey602@gmail.com. Thank you for your time and consideration.

Sincerely,

Robert Mulvey P.E

602-885-5135

Robert Mulvey P.E • 3