Page 415 - Onboarding May 2017

Menu/Campaign brief & Product
Brand C51-Brand prepares a menu/campaign brief & product matrix Matrix (Applebee's)
BP 370 Promotion Initiation R3-Continuity of supply R9 Periodic Preventive P1
Management (Applebee's) and LTO brief (IHOP)
LTO Brief (IHOP)
For Applebee's:
Brand Forecast Spreadsheet
Star Chef
Menu Maker Report
C52- For Applebee's, Brand Finance publishes a forecast for
Brand promotion/menu, optional and deletes come from Menu Maker. For IHOP:
BP 380 Promotion Forecasting Including Yields R19-Incorrect information and data R9 Periodic Preventive P1
Management Yields are warehoused in Star Chef. For IHOP, forecast (including Forecast (email) - public drive.
yield assumptions) is supplied by Brand via E-mail. W:\Shared Dine\Shared
Promotion / LTO CSCS\ALL\Glendale
/ Product Recipe (email) - public drive.
Features W:\Shared Dine\Shared
CSCS\ALL\Glendale
Brand
BP 390 Promotion Demand Planning R3-Continuity of supply R9 C34-Carefully construct and review Demand Plan. Periodic Preventive P1 Demand Plan
Management
(AIP). In order to begin production, CSCS, brands, and Board
BP 400 Promotion Execution & Management Brand R3-Continuity of supply R9 C18-CSCS initiates authorization for inventory purchase policy Periodic Preventive P1 AIPs
Management
Chairs must agree to sign
Detective
Brand R3-Continuity of supply R18, R23, C13-Monitoring key, high-risk, and high-value inventory through Inventory Scorecard/Workbook,
BP 410 Promotion Inventory Management Periodic P1
Management R15-Obsolete Inventory R24 Inventory Scorecard/Workbook, Obsolete Inventory workbook Obsolete Inventory workbook
Preventive
Obsolete Inventory Workbook
C15-CSCS holds joint and collaborative discussions with Brand Meeting minutes and
Marketing, Business Analytics and supplier to determine a solution.
Brand QA consulted as required. Detective correspondence between CSCS
BP 420 Promotion Obsolete Inventory Resolution R18-1-Unfavorable impacts on cost of goods sold R23, R24 Periodic P1 and Business Analytics (IHOP)
Management Corrective
C18-Seeking approval from Brands through Authorization for AIPs
Inventory Purchase (AIP) if exceeding threshold in AIP.
Emails and database for invoices
See relevant risks below: menu demand planning,
Brand
BP 430 Menu Implementation Overview menu execution & management, and menu See relevant controls below See relevant details below See evidence below
Management inventory management
C12-Risk Assessment Form (Both Brands)
SSA
C2-Managing relationship and contractual obligations with suppliers
Brand through period review of the Supplier Services Agreement (SSA)
BP 440 Menu Planning R3-Continuity of supply R9 Continuous Preventive P1 SSA-A
Management
C3-Managing relationship and contractual obligations with suppliers Risk Assessment Form
through period review of the Supplier Services Agreement
Addendum (SSA-A) & Business Terms
BP 450 Menu Initiation Procurement R3-Continuity of supply R9 C51-Brief and Product Matrix Continuous Preventive P1 Brief and Product Matrix
Brand Forecast Spreadsheet
Brand C7-CSCS engages brands and QA in this process. CSCS does not
BP 460 Menu Forecasting Including Yields R19-Incorrect information and data R9, R18 Continuous Preventive P1 Star Chef
Management move forward without forecast and yields
Menu Menu Maker Report (Applebee's)
Brand
BP 470 Menu Demand Planning R3-Continuity of supply R9, R18 C34-Carefully construct and review Demand Plan Continuous Preventive P1 Demand Plan
Management
C18-CSCS initiates authorization for inventory purchase policy
BP 480 Menu Execution & Management Brand R3-Continuity of supply R9, R18 (AIP). In order to begin production, CSCS, brands, and Board Continuous Preventive P1 AIPs
Management
Chairs must agree to sign
Detective
Brand R3-Continuity of supply R18, R23, C13-Monitoring key, high-risk, and high-value inventory through Inventory Scorecard/Workbook,
BP 490 Menu Inventory Management Continuous P1
Management R15-Obsolete Inventory R24 Inventory Scorecard/Workbook Obsolete Inventory workbook
Preventive
Obsolete Inventory Workbook
C15-CSCS holds joint and collaborative discussions with Brand Meeting minutes and
Marketing, Business Analytics, QA and supplier to determine a
Menu Obsolete Inventory and Incremental Expense Brand solution. QA consulted as required. Detective correspondence between CSCS
BP 500 R18-1-Unfavorable impacts on cost of goods sold R23, R24 Continuous P1 and Business Analytics (IHOP)
Resolution Management Corrective
C18-Seeking approval from Brands through Authorization for AIPs
Inventory Purchase (AIP) if exceeding threshold in AIP.
Emails and database for invoices
LOGISTICS
Control Characteristics
Business Process BP ID Business Process Name CSCS Primary Risk (s) Secondary CONTROL ACTIVITY (IES) Control Frequency Control Primary 1 (P1 - Critical Control), EVIDENCE OF CONTROL
Category Business Unit Risk (s) (continuous, daily, Nature Primary 2 (P2 - Significant Control),
monthly, periodic) Secondary (S)
R1-Ineligible supplier or distributor who does not C5-Screening for eligible distributor by reviewing responses from RFI Documents
meet CSCS and DineEquity's standards and Request for Information (RFI) process
qualifications RFP Documents
C6-Selecting eligible distributor based on reviewing responses from
BP130 Distributor Selection / Approval Logistics R3-Continuity of Supply R9 Periodic Preventive P1
Request for Proposal (RFP) process Distributor Approval Process
Guidelines (enclosed in RFP)
R4-Food Safety
C7-CSCS engages QA in the selection process. CSCS does not
move forward with final contracting without QA approval QA's Approval Letter
R5-Compromised product quality
Distributor Approval Process
C7-CSCS engages QA in this process. CSCS does not move Guidelines (enclosed in RFP)
BP 140 Facility Approval Logistics R4-Food Safety R3, R5 Periodic Preventive P1
forward with final contracting without QA approval
Email Approval from QA
R3-Continuity of supply Continuous Preventive P1 Distributor Services Agreement
C4-Managing relationship and contractual obligations with
distributors through period review of the Distributor Services
Agreement (DSA) and C53-Market Distribution Agreement (MDA). Reports of issues and resolutions
R4-Food Safety Continuous Detective P1 from CSCS to QA
BP 180 Distributor Performance Management Logistics R15, R16, C14-CSCS communicates issues to DineEquity QA and provides a
R17, R18
report of issues and resolution
Monthly reports from distributors
R5-Compromised product quality C15-CSCS holds joint and collaborative discussions with QA and Continuous Corrective P1 to CSCS
distributors to determine a solution
Market Distribution Agreement