Page 25 - Cowch eBook - Staff Manual 2019

Taking Reservations

Whether it be over the phone or in the venue, all staff will understand
the importance of reservations and functions to the success of the
business and ensure they follow the correct procedure.

When taking reservations or functions enquiries, ensure the following
details are recorded correctly and entered directly into the bookings
system:

• Full name

• Phone number
• Email address

• Date and time of reservation
• Number of people (pax)

• Occasion
• Any special requests or dietary
requirements

If the reservation is for a large booking (e.g. over
8pax) please transfer the call to your manager or
supervisor.

All bookings are to be confirmed at least 3 days prior to booked date.

WATER SERVICE

Filtered tap water will be available for all guests at Cowch. The self-
service station will be clean and stocked at all times. Guests who ask
for water at the bar, will be served at the bar.

The water station must be set with clean, polished glasses at all times.
It is a self service water station however all staff must assist guests as

necessary.
If guests request tap water, let them know there is a water station and
they are welcome to help themselves. Of course if it is a quiet time

(cold period) you are encouraged to serve them water to the table.

If a guest asks for water at the bar, they will be served water at the bar.

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