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A STUDY ON E-SHOPPING BEHAVIOUR AMONG SRI LANKAN CONSUMERS



            5 RESULTS AND DISCUSSION                     get  the  maximum  benefits  if  they
                                                         continuously  do  researches  related  to  e-
           The majority of educated consumers in         Shopping  behaviour  among  consumers.
       Sri  Lanka  have  both  traditional  shopping     Further,  the  researchers  can  study  about
       and e-Shopping behaviours. The females are        thereasons  for  why  consumers  get  fear  to
       showing  much  interest  towards  do  e-          trust towards the e-Retailers and what can be
       Shopping  and  it  is  popular  among  the  age   done  to  improve  the  e-Shopping  attitude
       group  of  21–30  years.  Moreover,  the          among the Sri Lankan consumers.
       consumers  who  are  having  a  middle  level
       income  widely  do  e-Shopping.  More  e-                       REFERENCES
       Consumers  prefer  to  purchase  clothing  and      Karakaya,  F.,  &  Charlton,  E.T.  (2001).
       accessories while the least number prefer to         Electronic commerce: current and future.
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       equipment.  Although  the  consumers  are            doi:10.1108/03074350110767286
       engaging  in  e-Shopping,  they  want  to  visit     Khan,  H.  (2014).  A  Report  on
       the place physically whenever they want, as
       they believe that the online purchasing takes        eCommerce  Trends  in  Sri  Lanka.
       longer  delivery  time  and  they  will  receive     Retrieved from www.daraz.lk/research
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       to  get  after  sales  services  and  it  would  be   commerce  in  Sri  Lanka.  Retrieved  from
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       located  in  Sri  Lanka.  The  trust  towards  e-    commerce-in-sri-lanka
       Retailers are very low among Sri Lankan e-          Nawaz,    S.S.,   Rashida,    M.F.,   &
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       people are purchasing goods from online.             Commerce  in  Eastern  Province  of  Sri
                                                            Lanka.     Journal     of    Information
                   6 CONCLUSION                             Engineering and Applications, 5(6).

          Although a lot of benefits can be obtained       Ragulan, K. (2014). Present-Statistics-of-
       when  doing  e-Shopping,  the  consumers             Srilanka.  Retrieved  from  www.extreme-
       themselves  could  not  get  the  maximum            seo.net/present-statistics-of-srilanka
       benefits from it due to lack of trust towards       Rathnayake,     P.    (2016).    Internet
       the  e-Retailers.  It  is  not  enough  to  use  the   penetration in Sri Lanka. Retrieved from
       opinions that are shared via  online forums,         www.extreme-seo.net/internet-
       Facebook or in blogs to build up the trust in        penetration-in-sri-lanka-2016
       e-Consumers’ mind by the e-Retailers. They          Rouse,    M.     (2016).     e-commerce
       have to introduce more security policies that        (electronic  commerce  or  EC).  Retrieved
       can be used to attract the consumers for their       from searchcio.techtarget.com
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       strategies.  As  friends  can  widely  influence     growing  in  Sri  Lanka  at  fast  pace  -
       the  consumers  when  purchasing  online,  e-        Google.          Retrieved          from
       Retailers  can  use  social  media  such  as         www.dailynews.lk
       Facebook  to promote  their  products among         Statista  (2016).  e-Commerce  in  Europe.
       the “Friends” of consumers and build up the          Retrieved from www.statista.com
       trust towards them through such friends. The        World  Stats  (2016).  Asia  Internet  Stats.
       status  of  consumers  are  always  changing         Retrieved  from  www.internetworldstats
       and e-Commerce has a growing demand in               .com.
       all  over  the  world.  Hence,  e-Retailers  can







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