Page 43 - 633 102 Professional English for Pharmacists E-Course book

The root word of Communication is the Latin word Communis or Communicare, which
means to make common or to share. Communication is the degree to which a message sender
and receiver have a common understanding of a message and being the measure of how effective
the communication process has been.

Interpersonal Communication (IC) refers to a soft skill, people skill or social skill that
encompasses how well an individual communicates with others. The main purposes are to share,
to exchange, to motivate, to persuade, to instruct, to interact, or to convey information. IC is one
of the most important for success in the workplace since people communicate to satisfy needs in
their work and personal lives in order to accomplish tasks and to achieve objectives.

Benefits of a good Communication is not just being nice, but produces a more effective
consultation. By having good communication improves accuracy, efficiency, and supportiveness
in consultations.
Basic forms of communication in the workplace

The basic forms of communication comprise non-verbal and verbal communication by 65%
and 35%, respectively. Most communication forms are non-verbal or using no word. It has few

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