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17.6 Other task

17.6.1 FMS on duty must confirmed the OB IN and OB OUT before 06:30am, cut off time.
17.6.2 FMS on duty must verify first if the employee who request for OB has a Sales Visit
(SV) or Job Order (JO).
17.6.3 FMS on duty are not allow to OB the Field (FT).
17.6.4 FMS on duty can file Work on holiday (WHO), Work on Day off (WOD) and over time
(OT), but need to verify first and confirmed, especially those employee’s assign to
province.

18. RMA SOP

18.1 Only RMA Technicians are allowed inside the premises.
18.2 No RMA ITEMS will ENTER the department unless it has RMA Request Form with COMPLETE
details of service call, sales order, problem, warranty date and status.
18.3 RMA items found to be of no problem, the Field technician and/or Sales Personnel involved
will be given a memorandum.
18.4 Finished/repaired items will be forwarded to warehouse for deployment. NO OTHER
EMPLOYEE/STAFF will receive finished/repaired items directly from RMA. This is to prevent
confusion and disruption of the workflow process.
18.5 Every RMA finished/repaired items must be posted in RMA report sheet and to Company
Facebook with photos/videos.
18.6 Every service call on ERP must be noted thru comment with regards to the status and/or
condition of the foresaid item that has been rendered.
18.7 For OUT of Warranty items, RMA technician should coordinate to respective Sales Personnel
in-charge to inform them on what the problem is and how much will it cost.
18.8 All RMA items that are inside the RMA room must be done within 24 hours. In case that it
cannot be repaired, concerned personnel should inform the sales department and client
immediately.
18.9 No other items are allowed inside the RMA room.
18.10 2 hours response must be given for every Service Call.

19. Sales SOP

19.1 ASI Sales
19.1.1 All quotation must be done in ERP. Manual quotation is not allowed
unless with the approval of the Management
19.1.2 Sales Visit must be applied every night. No Sales Visit, No Out.
19.1.3 Client must submit the Purchase Order or signed quotation (conforme),
before the conversion of the Sales Order.
19.1.4 To follow the Terms and Condition of the Payment.
19.1.5 All Sales must be out before 9:00AM every day.

Automation and Security Inc.
www.asi.com.ph
v1-2017