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IBSAR MANAGEMENT CONSULTING

CRISIS MANAGEMENT

Crisis management is as important as finance management, personnel management, etc. Having a clear and
effective program and plan for an event is critical not only to your survival, but critical to the profitability and
possibly the survival of the company. Being able to identify risk, assess the situation and respond
appropriately is important, and requires not only training, but practice.

With our Crisis Management workshop your participants will understand that a crisis can occur any time.
They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs
to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Who Sould Attend: All Upper Management, Facility managers

Part 1: Getting Started Part 6: Concerning Behaviors Part 9: Response

• Disruptive • Note Areas of Concern
Part 2: Crisis • Emotional Abuse • Discuss It
• Internal Risks • Causes Anxiety • Report It
• External Risks • Examples of Behavior • Report Extreme Cases to
• Aggression Part 7: Domestic Violence Indicators HR/Tip Line
• Violence • Case Study
• Module Ten: Review
• Disruptive Calls Questions

Part 3: Workplace Violence • Poor Concentration
• Threats • Bruising Part 10: Strategies
•
• Damage • Absences
Case Study
• Psychological Acts • Policies
•
Programs
• Physical Acts Part 8: Triggers of Workplace Violence • Emergency Procedures
• Case Study • Train Employees
• Reprimands and Terminations • Case Study
• Financial Strain • Review Questions
Part 4: Myths • Loss of Loved One
• Violence Just Happens • Perceived Slights
• It Is Uncommon • Case Study
• Problems Will Solve Themselves
• It Is Not Possible to Prevent Violence Part 9: Conflict Dangers
• Case Study
• Triggers
Part 5: Escalation
• Action Point Course Length: 3 days
• Flashpoint
• Threats • Identify Language: English; Arabic
• Stalking and Bullying • Case Study Price: $xxxx
• Injury
• Death
• Case Study

Ibsar Management Consulting & Training Phone: +966 54 505 5554 Beirut, Riyadh, Boston Email: nasr@ibsarmc.com
https://carepoint4.wixsite.com/ibsar