Page 9 - The Standard - March 2019

One of the key areas of focus is reducing / eliminating
debtor balances and we need the help of those in the centres.

Our efforts will focus on:
Making better credit decisions Beginning third-party collection
before we accept a new client or efforts earlier when we understand
customer. This is difficult as so that a client could become a credit
many of our new clients are issue. Our collection agents tell us that
small with a limited credit history if we passed problem clients to them
but we are looking at ways to earlier, their collection efforts would
reduce problem clients before almost certainly improve. We need
they occupy their new office. our centre teams to monitor clients
and alert their Area Director and
Monitoring and improving our Bianca Salmon when concerns arise.
communication with clients so
that we are working with them Reviewing debtor aging reports
to find an agreeable solution with GMs monthly to ensure we
before payment issues occur. understand where they have problem
accounts and what we can do to help.

Not everyone may know that there is a team which focuses
on potential problem accounts and they can be reached on
‘exposure@leo.co.uk’. If you have any specific client concerns
and their ability to continue to settle their account as and when
due, please reach out to this team to begin the review process.

March 2019