Page 4 - The Standard - January 2019

Centre News

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The 5 round of Centre Audits were completed in December, with
our teams once again showing great dedication to the process.

In order to have a greater reflection of • 6 buildings increased and 2
how the building was being maintained, buildings maintained their AML
all communal areas were audited for score, which is amazing considering
the first time. As well as this, 25% of the vast quantity of clients that
all residential and virtual clients were were audited
audited from an AML perspective. The • The average IT score has increased
effect of this was that every building by 20% over the past year
had their own maximum score, whilst still • From the last quarter, the average
having a total out of 100%. IT score increased to 96%, up from
90%
Overall, the average pass rate decreased • Centre Standards have also
3.7% to 90.5%, owing largely to the improved across the board, with an
significant amount of AML clients that average rise of 3%
were audited. This impacted on the final • 57% of buildings improved their
score for many buildings, however there Centre Standards, while 10% of the
was still a 2.1% increase on the average buildings maintained their score in
pass rate from last year. this area
• Whilst the average score for Centre
There were many positive factors to take Procedures declined by 3%,14
from this audit process: centres achieved 100% for this
area, and 6 centres maintained

January 2019