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Are you seeing the strategic results Too Focused on inside
from LSS in your organization? Is Quite by accident, companies
there any chance that this “old” can get focused on tuning their
article is a challenge your business own processes instead of looking
faces today? If it is, then you should for opportunities to improve the
take the time now to tune up your customer experience or making
use of Six Sigma techniques, so supplier integration more efficient.
uncertainty doesn’t kill the effects of What matters to suppliers? What
incremental change. matters to customers? What causes
Trouble we see with lagging Six us to lose deals?
Sigma programs lies with the focus.
We see 3 main causes of declining According to a Harvard Business
results for the effort: Review 2016 article, “… much
of the distinction in a powerful
Lack of linkage to the strategy capabilities system stems from
Let’s discuss the biggest problem the sparks created when people
first. Most organizations fail to with different backgrounds, skills,
achieve significant results because technologies, and perspectives build
their LSS efforts are not tied to practices and processes together. …
corporate strategy. The IKEA product design process
involves design, sourcing, shipping,
Instead, the LSS group should manufacturing, and customer insight.
align to corporate strategy and Apple’s distinctively intuitive product
start by clarifying the key strategic and user interface design similarly
gaps in cost, quality, or customer involves customer insight, engineering,
satisfaction. Teams should be manufacturing, marketing, and
challenged to achieve a significant distribution.”
metric, not merely analyze and
uncover improvements.
Alta Via Consulting, LLC
