Page 412 - Area X - G
P. 412

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                                 C lassification  of
                                     Function          Perform ance          Perform ance M easures in term s of Quantity,  Quality,  and
                                  SPF- Strategic         M easures                                   T im eliness
                                      Priority
             D eliverables          Functions
                                     CF- Core                                                                                                     R esp on sib le
                                    Functions                                                                                                      Individual
                                   SF- Support                                Quantity             Quality               T im eliness
                                     Function
                                                       -   Monetization                       1  -  seven or more   1  -  beyond 6 working
                                                                                             complaints           days
                                 CF/SF                 -   Facilitation of   5 -  complete    5 -  no complaints   5 -  1  working day upon   Administrative
                                                          loan            1  -  incomplete   4 -  one to two      receipt of approved        Personnel
                                                                                              complaints          request                    HRD Personnel
                                                                                              3 -  three to four   4 - 2  working days
                                                                                              complaints          3 - 3  working days
                                                                                             2 -  five to six     2 - 4  working days
                                                                                              complaints          1 - 5  working days
                                                                                              1  -  seven or more
                                                                                              complaints
                                 CF/SF                 -   Implementati   5 -  complete       5 -  no complaints   5 -  within 2 working days   Finance Personnel
                                                          on of CNA       1  -  incomplete   4 -  one to two      after go signal from       Administrative
                                                                                              complaints          authorities                Personnel
                                                                                              3 -  three to four   4 -  within 3 days
                                                                                              complaints          3 -  within 4 days
                                                                                              2 -  five to six    2 -  within 5 days
                                                                                              complaints          1  -  beyond 5  days
                                                                                              1  -  seven or more
                                                                                              complaints
                                 SPF                   -   Implementati   5 -  complete       5 -  no complaints   5 -  As scheduled         Finance Personnel
                                                          on of PRAISE    1  -  incomplete   4 -  one to two      4 -1  week after schedule  HR Personnel
                                                                                              complaints          3 - 2  weeks after         PRAISE  Committee
                                                                                              3 -  three to four   schedule
                                                                                              complaints          2 - 3  weeks after
                                                                                              2 -  five to six    schedule
                                                                                              complaints          1 - 1   month beyond
                                                                                              1  -  seven or more   schedule
                                                                                              complaints


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