Page 22 - Running a Great Shift Learner Guide 1.1

Running a Great Shift Learner Guide

Roles and Responsibilities

 Communicates with the entire team (all departments)
GM  Requests status reports from all zones including the front door and
Window
 Reports any important information to all team members on the radio

 Communicates information to the service team about allergies, food
Chef/ Window running, items that are “fresh out” and long ticket times
 Calls a FOH leader to kitchen when necessary

 Communicates zone performance
FOH Leaders  Communicates with Window for allergies, ticket times and concerns
 Lounge manager communicates open lounge tables to the host team

 Guides the host setters/ service assistants on which tables to reset
 Advises host setters/ service assistants of the number of settings
Host QB/ Coordinator needed for each table
 Informs host setters/ service assistants of tables in queue to be bussed
 Communicates reservation information over the headset
 Calls a manager to the front door when necessary
 Tells the host coordinator/ QB which tables are at the dessert and billing
stages (this helps him/her to know which tables will be available next)
Host Setters/ Service Assistants  Communicates when they are bussing a table, allowing the host
coordinator/ QB to “stage” the guest
 Announces when any table is ready to be sat (guests should be arriving
at to the table as this happens)

Room Service  Wears a headset to allow strong communication and safety while
working in the hotel

Banquet Team  Has a radio available to communicate with FOH and culinary leaders

 All security team members wear headsets
 Communicates with the management team to ensure a successful shift
Security Team (Shark Club)  Radios before entering any situation to ensure safety
 If attention is required in a certain area of the building, the manager
says “security to the dance floor” or “security to the front door” to call for
support to those locations

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