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“Transportation for A Better Life:
                                                                                                                       Smart Mobility for Now and Then”

                                                                                    23 August 2019, Bangkok, Thailand

             warmness of cooked food. Secondly, the cost of the   been as well thought out and conducted. We also like
             proposed delivery option can be cheaper than current   to  thank  all  the  respondents  for  their  active
             delivery  methods.  Delivery  companies  are  not   participation.
             delivering to the homes of customers, but to fixed
             collection points along public transport routes. This   7. References
             should  greatly  reduce  the  delivery  time  and  costs
             associated with each delivery. Since customers are   [1]  UITP  Combined  Mobility  Committee.  (2019)
             “meeting delivery companies halfway”, costs should   Ready for MaaS? Easier Mobility for citizens and
             be reduced.                                         better data for cities, UITP
                                                              [2]  KHB  On  Train  Media.  (2018)  From  Train
                    This  concept  also  allows  the  reduction  of   Carriage  to  Shopping  Cart,  the  multi-billion
             waiting time to less than a day, and possibly within   pound  reality  of  rail  commuter  commerce.
             hours.  This  helps  delivery  companies  to  create  a   Available                          at:
             niche position of almost instant delivery, which is   https://www.kbhontrainmedia.co.uk/site/userfile
             something  even  forefront  delivery  retailers  are   s/Case%20studies/KBH_Commuter_Commerce
             currently not engaged in.                           _White_Paper.pdf
                                                              [3] Localz white paper. (2018) The last mile logistics
             5. Conclusion                                       whitepaper,  2018,  Localz.    Available  at:
                    The  combination  of  flexible  consolidation   https://localz.com/wp-
             points  and  MaaS  platform  allows  for  the       content/uploads/2018/02/Localz-Last-Mile-
             advancement  of  retail  mobility  convenience,     Logistics-White-Paper.pdf
             resulting  in  increased  flexibility  and  reduction  of   [4]  World  Economic  Forum  White  Paper.  (2018)
             delivery  time  and  cost.  The  success  factor  of  this   Delivering  the  Goods:  E-commerce  Logistics
             method lies in the optimization of locker utilization   Transformation, World Economic Forum.
             rate,  which  can  be  achieved  by  responsive   [5]  Rozycki,  M.  (2018)  Thinking  smart  parcel
             fulfilment, real time location data of customer and   lockers?  Don’t  do  it,  Parcel  and  Postal
             trackable  delivery.  Due  to  the  “instant  pickup”   Technology   International.   Available   at:
             nature of this method, it is more suitable for the F&B   https://www.parcelandpostaltechnologyinternati
             industry, catering to the delivery of cooked or fresh   onal.com/opinion/thinking-smart-parcel-lockers-
             foods with short expiry periods. This method is also   dont-do-it.html
             suitable for the delivery of urgent goods, for example   [6] Liew, J. (2019) Mobile-First Insights from Mary
             last minute anniversary gifts like flowers, etc. One   Meeker’s Internet Trends 2018, Fetch. Available
             limitation to this method would be the weight of the   at:  https://wearefetch.com/insights/mobile-first-
             product. Items delivered to lockers should not be too   insights-from-mary-meekers-internet-trends-
             heavy. Consumers would prefer to have heavy items   2018/
             delivered straight home, rather than carry them back.   [7] Temando. (2016) State of Shipping in Commerce
                                                                 2016,     temando.com.     Available     at:
                    Future development of this method requires   https://temando.com/en/research-2016
             the addressing of security and privacy. As commuter   [8] Accenture. (2018) What people want: Accenture
             location data is required for optimization and user   Post  &  Parcel  Global  Consumer  Research,
             biometrics  data  for  authentication,  proper  security   Accenture.    Available           at:
             has to be set up to safeguard the data. Privacy of user   https://www.accenture.com/sg-en/new-delivery-
             data has to be handled to ensure user privacy is not   reality-post-parcel-players-index
             infringed.  One  way  to  ensure  privacy  is  to   [9]  NUS  Tliap  presentation.  (2017)  Key  Ideas  on
             anonymize the data collected.                       Last  Mile  Logistics.  NUS,  Tliap  Institute,
                                                                 Temasek Foundation International. Available at:
             6. Acknowledgements                                 http://www.tliap.nus.edu.sg/PDF/whitepapers/V
                    We would like to give special thanks to Dr   ol%2017-Sep-
             Keiji  Yamada  and  Mr  Christopher  Lam  for  their   TF_Key%20Ideas%20on%20Urban%20Last%2
             support  and  advices.  Thank  you  to  the  User   0Mile%20Logistics.pdf
             Experience  team  at  NEC  laboratories  Singapore,   [10]  Based  on  interviews  with  several  Logistics
             especially  Adeline  Chong  and  Samantha  Foong,   Service  Providers  (LSP)  in  Singapore  done  by
             without whom our interactive study would not have   NUS  Tliap  presentation.  (2017)  Key  Ideas  on



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