Page 14 - My Clinic Employee Handbook Draft V.1

It is important to explain to a patient that there may be an increased risk of an incorrect diagnosis without a face
to face consultation. It should also be made clear to the patient that any failure to improve or deterioration
should prompt the patient to see a doctor for a face to face consultation.

If the doctor does not feel they have enough information to reach an accurate diagnosis, they should direct the
patient to see a doctor for a face to face consultation. If the patient is unhappy the doctor can offer a refund to
the patient.

Delayed prescriptions.

It can be appropriate to provide a delayed prescription for medications to a patient with specific instructions on
when to take and how.

Ensuring privacy

It is the responsibility of the consulting doctor to ensure all consultations are conducted in private areas where
other individuals cannot see or hear the online consultation. This includes the home where children or others
should not be present in the room with the doctor when engaging with consultations. The same standards of
Data Protection apply to online consultations. All confidential information held by a doctor should be disposed
of in the appropriate way (ie. Shredding).

It is important that any computer or device used to engage with patients on the MyClinic.ie platform has
appropriate anti-virus and anti-malware software. It is the responsibility of the consulting doctor to ensure the
protection is adequate.

2) Blood test results:

Blood testing is carried out by MyClinic.ie in conjunction with Medlab Pathology. The patient requests the blood
test they want. These can be viewed on the website. Current blood profiles include:
• Basic metabolic profile: cholesterol, renal and liver function

• Testosterone (males and females)

• Energy status: Iron profile, vitamin D, Thyroid function test

• Cholesterol
• Iron profile

• Thyroid function test

The test kit is sent to the patient’s home address. There are instructions provided with the test kit pack. There
is a short video online explaining the process of taking bloods and sending this back to the lab. This can be found
at https://www.myclinic.ie/blood-testing

Please direct patients to this informative video.
Patients may have difficulty with the package, the lancets, labeling, and instructions. Please provide information
to them regarding the process of blood taking and appropriate packaging of the samples afterwards. Blood
samples should be sent in the prepaid package to MedLab pathology, Sandyford.
The lab will receive the package and process the samples.

The results once available are sent via secure encrypted email, the Microsoft Excel file is password protected.
The password is managed by Dr Daniel Clear and Dr James Ryan. The results are sent to the email address
james@myclinic.ie

This email address should be checked every working day for results.

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