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Your pay period and whether you are paid weekly in arrears or monthly at month end is determined by your
class of employment within the Company (full-time, part-time, flexi-hours, etc.) and is stated on your Contract
of Employment.
2.11.4 Public Holidays
See Section 4.1.5 of this handbook.
2.11.5 Sick Pay
The Company does not operate a sick pay scheme. The company therefore is not obliged to pay you during any
absence on grounds of illness, and in such event, you should avail of the appropriate Department of Employment
Affairs and Social Protection benefits. Where, at the Company’s discretion you are paid, you will be required to
return any social welfare benefits to the company.
2.11.6 Overpayments
If you are overpaid for any reason, the total amount of the overpayment will normally be deducted from your
next payment but if this would cause difficulties to you personally, arrangements may be made with a
MANAGER, in certain circumstances, for the overpayment to be recovered over a longer period but not
exceeding two months.
2.11.7 Other Deductions from Wages
The company reserve the right to deduct from your wages any costs incurred by the Company resulting from a
mistake made by any on employee provided Company disciplinary procedures have been adhered too.
2.12 ATTENDANCE AND ABSENTEEISM
Maintaining our reputation for a quality service depends upon your punctual and full attendance at work. The
importance the Company places on full attendance and punctuality is reflected in the fact that these are
important criteria for consideration at salary and performance reviews and internal promotions or transfers.
Failure to comply with the absence procedure will be dealt with under the disciplinary procedure.
2.12.1 Absence from Work – Notification Requirements on the Day
If you are unable to attend work, for whatever reason (apart from approved leave), you must contact a
MANAGER;
• within an hour of your start time on your first day of absence to explain the circumstances. You must
provide sufficient details about the nature of your illness and, if possible, you should indicate how long
your absence is likely to last.
You personally, must make every effort to speak with a MANAGER; only in very exceptional circumstances should
you either-
• leave a message with anyone else, as leaving a message with another colleague is not acceptable.
• Have anyone else call in on your behalf. You personally need to make contact with a MANAGER rather than a
friend/girlfriend/boyfriend/mother etc.
Please note that if you are absent for more than 6 days the Social Welfare entitlements for the period that you
are absent will be deducted from your salary at the next and subsequent payrolls.
2.12.2 Punctuality
You are expected to be at your workstation at your agreed start time. If you arrive late, you must report to a
MANAGER before starting work.
2.12.3 Doctor/Dentist Appointment
If, for reasons such as a doctor's/dentist's appointment, you need to request time off, you must agree the time
in advance, with a MANAGER so that he/she can arrange the necessary cover. Such time off is at your own
expense. Where possible, appointments should be made outside your normal working hours.
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