Page 154 - Drive First Gear Complete - Web

Verifying When verifying a customer’s employment:
1.
Identify yourself and the company, and
ask to speak to the person who can
Employment 2. verify employment.

State that the customer wants to open
an account.

3. State that the customer has given the
employer as their place of employment.

4. Ask if they will be able to verify the
information given by the customer.
5. If they are able to supply the requested
information, confirm the following about
Calling a customer’s the customer on the order form:
place of employment • Position and title
requires sensitivity. Limit • Date of hire
the scope of your questions to • Department and shift
the information on the rental order • Pay day
by using closed-ended questions. • Amount of pay

You may not always be able to verify employment • Dependability of customer
through an employer. That shouldn’t prevent you from • If messages for the
approving the rental order. You can also examine the customer may be left
customer’s last pay stub, or confirm employment or other at work
sources of income through personal references. 6. Thank them for
helping.
Note: If the customer’s employer will not verify information
over the phone or requires an authorization from the
customer to release information, fax the employer an
authorization form.

Write down three questions for your learning coach:
➊

➋

➌

153

Drive_First_Gear_vF2-0_Day3.indd 153 7/9/2015 3:58:20 PM