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Rental Order Form • It helps us evaluate the level of risk in renting to

You’ve greeted, asked, showed, and closed! a customer
It’s finally time to sit with your customer
to validate their information and • It provides the information
fill out a Rental Order Form. needed to set up a rental
We want our customers renewal date matching
to get the merchandise the way the customer
they need, so let’s receives their income
make sure we can • It is the best
get it to them! means of finding
the customer if
they move
IMPORTANT! CUSTOMER VERIFICA
The Rental
Order Form Now grab a
is the first blank Rental
and most Order Form
important and look it TABLE OF CONTENTSTION / RENTAL ORDER FORM
step in good over. The Rental
account Order Form has
management. two sections:
Getting complete the customer
and accurate information and the
information is critical verification process.
to starting a great Write down three things
relationship with the that get your attention on
right expectations. When the Rental Order Form:
presenting the Rental Order Form
to the customer, it’s important that ➊
you sit down with them and explain that all they
need to do is, “fill out every box completely on this
very simple order form. It’s not even a full page”.
The pros in the business will sit down and fill the
form out with the customer. This way you get the
information that YOU want.
➋
The information gathered from the Rental Order
Form helps us determine a number of vital facts:

• It is the best way to qualify a customer for what
they can afford
• It is part of the way we verify the customer’s
identity ➌

• It helps in protecting RAC against fraud or theft
• It indicates whether the customer should be
encouraged to rent pre-rented merchandise,
which costs less

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