Page 177 - Drive First Gear Complete - Web
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UPDATING CUSTOMER
INFORMATION
SCENARIO 3
You: Hey Vernon, what’s happening?
Vernon: I just got laid off on Friday.
You: Oh no! I’m sorry to hear that! I appreciate you coming in to make a payment today.
Remember that if you need to, we can freeze your payments, okay?
Vernon: No—no worries.
You: Okay. Let me get in the system here and get that payment made for you. CUSTOMER PAYMENTS / RENTAL PAYMENTS
1. What information will you likely need to update? WELCOME & ORIENTATION / TRAINING ROADMAP
2. What information will you NOT need to update based on that conversation?
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