Page 178 - Drive First Gear Complete - Web

UPDATING

CUSTOMER

INFORMATION

WATCH & LEARN!

Now, watch your learning coach take three payments, updating customer information as they go.

Write down three interesting questions your learning coach asked during those payments to get
information from the customer, without using interrogation. Ask your learning coach to describe what
triggered each of those questions.

➊ WELCOME & ORIENTATION / TRAINING ROADMAP

➋

➌

Now, pull up three different customer accounts in the POS system.

Discuss which flags might help you choose conversational questions that ensure the customer’s
account information is up to date.

Notes:

177 178
177

Drive_First_Gear_vF2-0_Day3.indd 177 7/9/2015 3:59:37 PM